Support
Find answers to common questions or get in touch with us.
Frequently Asked Questions
How do I add widgets to my Home Screen?
1. Long press on your Home Screen until the apps start jiggling.
2. Tap the 'Edit' button in the top left corner.
3. Tap 'Add Widget' on the context menu.
4. Search for 'VitalTile' in the widget gallery.
5. Choose your preferred widget size (Small or Medium).
6. Tap 'Add Widget' and position it on your Home Screen.
7. Long press the widget and select 'Edit Widget' to choose which saved widget to display.
How do I customize my widgets?
Tap any widget under 'My Widgets' to edit it. You can also long press a widget and choose 'Edit'.
You can customize:
• Layout – Choose from Default, Minimalist, Chart, or other layouts
• Display – Select Numeric, Ring, Bar, Gauge, Dial, Flame, or Fill styles
• Colors – Customize foreground, background, and gradient colors
• Font – Choose from various font styles
• Icon – Pick an icon that represents your metric
• Border – Show or hide the widget border and customize its color
What do the different widget styles mean?
• Numeric – Shows your current value as a simple number
• Ring – Circular progress indicator that fills as you approach your goal
• Bar – Horizontal progress bar showing goal completion
• Gauge – Semi-circular meter style display
• Dial – Circular dial with a needle indicator
• Flame – Flame icon that grows with your progress
• Fill Outline – Background fills up from bottom to top with outlined text
• Fill Contrast – Background fills up from bottom to top, text color swaps in filled area
What widget sizes are available?
VitalTile supports two widget sizes:
• Small – A compact square widget, perfect for a quick glance at a single metric
• Medium – A wider rectangular widget with more room for details and charts
You can preview both sizes when creating or editing a widget by swiping between them.
How do goal-based widgets work?
Goals let you track your progress throughout the day:
1. When creating or editing a widget, go to the 'Choose your goal' section
2. Enable the goal toggle and enter your target value (e.g., 10,000 steps)
3. In the 'Choose your style' section, select a progress style like Ring, Bar, or Fill
4. Your widget will show your current progress toward the goal
Goal-based styles visually fill up as you get closer to your target, helping you stay motivated!
How do I delete a widget?
To delete a widget:
1. Long press on any widget under 'My Widgets'
2. Tap 'Delete' from the context menu
3. Confirm the deletion
Deleting a widget only removes it from VitalTile. If the widget is on your Home Screen, you'll need to remove it separately by long pressing it on your Home Screen.
How do I reorder my widgets?
To reorder your widgets:
1. Long press and drag any widget under 'My Widgets'
2. Move it to your desired position
3. Release to drop it in place
Why isn't my health data showing?
If your health data isn't appearing:
1. Go to Settings > Apple Health in the app and ensure it shows 'Connected'
2. Open the Apple Health app and go to Sharing > Apps > VitalTile
3. Make sure the health metrics you want to track are enabled
4. Some metrics require data to be recorded first (e.g., from Apple Watch or manual entry)
5. Widget data refreshes periodically – try waiting a few minutes
Is my health data private and secure?
Absolutely. VitalTile reads your health data directly from Apple Health on your device. We never collect, store, or transmit your personal health information to any servers. Your data stays on your device.
What's included in VitalTile Pro?
VitalTile Pro unlocks:
• Unlimited widgets – Create as many widgets as you want
• Custom colors – Use any color for foreground, background, and accents
• Custom fonts – Choose from a variety of font styles
• Goal setting – Set and track goals with progress indicators
• All widget styles – Access Ring, Bar, Gauge, Flame, and Fill styles
• All layouts – Use Chart and other advanced layouts
• Border customization – Add borders with custom colors
How do I restore my Pro subscription on a new device?
Open VitalTile, go to Settings > Subscription, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase.
Homescreen Customization
VitalTile widgets work best when your iPhone's home screen is in standard mode.
If you've customized your home screen with a custom app icon style (especially 'Clear' or transparent icons), this can affect how widgets display. The 'Clear' icon style in particular may cause widgets to appear with unexpected backgrounds or transparency.
To ensure widgets display correctly:
• Use the standard (default) icon style on your home screen
• If using custom icons, try switching back to default to see if widget appearance improves
• Widget backgrounds may blend with your wallpaper when using clear icon styles
Troubleshooting common issues
Widget not updating?
• Widgets refresh periodically based on iOS. Try removing and re-adding the widget.
Widget shows wrong data?
• On your home screen, long press the widget > Edit Widget > Select the correct widget.
App crashes or freezes?
• Try force-closing and reopening the app.
• If issues persist, try deleting and reinstalling the app.
Still having issues?
• Use 'Report a Bug' in Settings to send us details about your problem.
Enjoying VitalTile? We'd love to hear from you!
Leave a Review on the App Store